My boyfriend and I decided to go up to Kelowna for a weekend to celebrate our birthdays together. We looked up the many wine tour offerings in the area and decided on Vines and Views because of the reasonable rate and other positive reviews.
First, we had a great customer service experience with a number of the staff there. We made a mistake on our end with the booking and made the reservation on the wrong day. Bart, the driver that day called us when he arrived to the address we had provided and was super understanding when we apologetically explained we were not yet in Kelowna and had to reschedule. He directed us to speak with the right people and we rescheduled completely hassle-free.
On the day of our tour, we were lucky enough to have Bart again as our driver. We were joined by another two couples and Bart was exceptional in sharing his knowledge of the vineyards we visited and other cool stories along the way. We even stopped at an extra winery that was not apart of the itinerary but at the request of someone else in our group. He was helpful in assisting us with our wine purchases and had all the bottles organized in a box, ready to be taken home at the end.